DROPING OFF / PICKING UP SERVICE:
This service is available by strict pre-arranged appointment only, especially in the current COVID-19 situation.
Please adhere to the agreed Drop Off / Pick Up time. In adverse circumstances, please contact us and let us know if you are running late or need to postpone.
Drop Off & Pick Up times are usually during Office Hours 9.30am – 5pm Mon – Fri. & on Weekends by prior arrangement only.
PAYMENT:
Payment can be made at the time of Drop Off with Cash, or with Credit or Debit card.
Please confirm this when arranging your appointment to deliver your order.
TERMS & CONDITIONS
SHIPPING YOUR VINYL TO US:
We recommend that you use a fully insured service in order to ensure secure delivery. Your package for posting must be sound and substantial enough to withstand the journey both to and from our premises. We recommend a new or fully intact double walled carton, plus suitable inner packaging like bubble wrap, and this should minimise movement during transit.
If your package is received in poor condition, we reserve the right to charge for the supply of return packaging. We take a photograph of all delivered parcels upon receipt and then prior to returning to the customer, as proof of postal condition.
We strongly recommend that you send your discs via a secure tracked delivery service.
We cannot be held liable for records that go missing or are damaged in transit by a third party. The Buyer is responsible for sending the records securely via a tracked/Signed For service.
Please provide us with your address details upon purchase. A contactable telephone number and tracking info is required. We will provide you with our work address upon cleared payment.
Our quoted price includes return postage to your UK Mainland delivery address.
POSTAL CUSTOMERS:
Please use the Contact Form to confirm your full name & Address details, including a contactable telephone number.
RETURNING YOUR VINYL RECORDS BY POST:
Our record cleaning service takes 2 – 5 days turnaround time, but this also depends on the size of order being processed. We will aim for the quickest turnaround at all times. Smaller batches are often quickest.
Please provide a secure UK Mainland based address. We use Parcelforce Worldwide – Express AM or Express24, depending on the size of your order for return delivery. This also provides up to £200 or £100 of compensation cover respectively of each service. If you wish us to use another courier or postal service, please inform us in your initial enquiry.
Your discs are fully insured and full tracking details will be sent to you via email upon dispatch. Where items are damaged or lost in the post, our proof of posting completes our obligation.
The Buyer is responsible for progressing a claim against the Postal Courier. We will supply photography showing the condition of the package as it was received by us and prior to return dispatch.
DETAILS: 10 x LP = 2.5 kg approx. UK PO Signed 2nd Class, medium parcel = £9.99 (£50 max compensation loss) Parcelforce Worldwide – PDF doc.